Kunal Kamra now wants to work for Bhavish Aggarwal’s Ola, but conditions apply

Weeks after a public debate broke out over Ola Electric’s after-sales service for its electric scooters, comedian Kunal Kamra announced that he will accept an invitation from Ola CEO Bhavish Aggarwal to join the company. However, Kamra has outlined several terms in exchange for his position, pushing for comprehensive reforms to Ola’s customer service and repair processes.

This development follows a series of exchanges between Kamra and Aggarwal on X (formerly Twitter), sparked by Kamra’s criticism of Ola service centres.

Kamra sets conditions for Ola service reforms

In a post on It asked Ola Electric to promise faster repairs, guaranteeing a maximum turnaround time of seven business days. Kamra added that customers should be given a temporary replacement scooter or a daily transport refund of ₹500 if the repairs exceed this period. In case of long delays, he proposed that customers receive compensation of Rs 500 per day, up to Rs 50,000.

Kamra also advocated that Ola Electric introduce a dual insurance policy for every new scooter sold, covering both vehicle and servicing needs. He insisted that service insurance should be free for customers, addressing their repair concerns more comprehensively.

Public exchange between Kamra and Aggarwal

Kamra’s concerns about Ola Electric’s service standards became widely known on October 6, when he shared an image of scooters parked at an Ola service center. In a post on X, Kamra questioned the quality of after-sales support and said, “Do Indian consumers have a say? Do they deserve this? “Two-wheelers are the lifeline of many daily wage earners.”

Aggarwal responded on I’ll even pay more than you made for this paid tweet or your failed comedy career. Or else, sit tight and let’s focus on solving real customer problems. “We are expanding the service network rapidly and the delays will be resolved soon.” Aggarwal’s comments led Kamra to accept the invitation to work with Ola, albeit with clear demands for improvements.

Kamra appeal to government officials

Kamra also sought intervention from government authorities, approaching Union Road Transport Minister Nitin Gadkari to take note of Ola’s service issues. Sharing a separate post by an Nitin Gadkari, please look at the plight of Indian customers, their voices are not being heard. They can’t get to work. They are taking bad loans to solve a problem that is mainly Ola’s responsibility… When will government agencies intervene?

Kamra’s appeal emphasized the impact of service delays on customers who rely on scooters for their daily commutes. He noted that many customers are facing financial difficulties due to shortcomings in Ola Electric’s service, and urged Gadkari to support consumer rights and safety standards.

Ola Electric’s response to customer service criticism

While Aggarwal has not publicly commented on Kamra’s conditions, Ola Electric CFO Harish Abhichandani recently stated that the company had resolved “99% of the complaints… to complete customer satisfaction under the comprehensive mechanism of Ola Electric Repair”. Ola Electric has also announced plans to expand its service network, aiming to address hoarding issues.

Kamra’s ongoing dialogue with Ola Electric reflects broader challenges within the electric vehicle sector in India, particularly as demand for electric scooters increases. Its outspoken stance on after-sales service is sparking debates on consumer expectations and responsibilities within India. electric vehicle industry.