Your legal rights to compensation if you are a client of Barclays, Lloyds or Halifax | United Kingdom | News

Customers cannot make or receive payments following IT problems in three banks on the United Kingdom Street, Barclays, Lloyds and Halifax have asked if they are entitled to compensation.

An IT failure on Friday left Barclays Bank users not being able to access their accounts on the last day of January, which was the first day of payment from Christmas for many.

Also coincided with the HMRCThe deadline for self -assessment, the day when tax invoices and returns for the financial year from April 2023 to April 2024 were due.

HMRC He has already said that he will not fine taxpayers whose payments were late because they could not log in to their bank application or access the bank online.

On Monday morning, Lloyds Bank and Halifax clients discovered that they could not make payments on the first business day of the month.

Barclays sought to assure their clients that if they lost money, they must first communicate with the bank.

A Barclays spokesman said: “We regret incredibly the ongoing technical problems that are affecting our clients’ accounts. Some may see an obsolete balance, and payments made or received may not be shown. We are working hard to solve this problem, and customers should not try to make the payment again.

“Customers can use their cards and remove cash, and as soon as these remaining problems are solved, we will inform our customers. We will make sure that no affected client is out of pocket. “

Halifax and Lloyds clients are also told to communicate directly with their bank to request compensation. They can do it by phone, the live chat service online from the bank or visiting a branch.

If you are not satisfied with the compensation offer, then your next step is to communicate with the financial service of the Ombudsman.

You should start visiting the FOS website. You can also call the free FOS aid line at 0800 023 4567 for individuals or 0800 032 8000 if it is a business, charity or trust.

The aid line is open from Monday to Friday from 8 am to 5 pm The Ombudsman analyzes each case individually, so it cannot guarantee a term, but aims to discuss initial consultations or applications within two weeks.