Jetstar’s passenger says the ‘dozen’ ran out of bags by plane to Dunedin

“We overcome the speaker, ‘If your bag has not reached this flight, can you go to Jetstar’s counter? And I didn’t register at the beginning, but the next time I went I registered because obviously the bag was not there.”

She said there was a long tail at the Jetstar counter.

“They also had a policeman there, they seemed that they expected problems, but I talked to the wizard, but they only said ‘we had to download bags due to an overweight stage.”

After Jetstar told passengers that their luggage had been downloaded before their flight, they were asked to complete a form.

“It was a bit similar if something was stolen and they say: ‘Well, just see and complete the form at the police station so that I can present it to your insurance company because nothing was basically done.” He’. “

Jetstar gave him a photocopy of the way to carry, but he didn’t say when he could wait for his luggage.

“Later in the day I called a link number in the form and, finally, after waiting, they said it was a 10 -minute wait, it was more than three quarters of an hour, until I could talk to someone.”

“They said that it should be put on the same flight tomorrow and you will get it at 11.15 am but we were going to Stewart Island at 8.30 in the morning. So that was not going to work well. “

She said nothing was mentioned about the luggage that was downloaded when they got on the plane.

“I think it is shameful and I understand that they had the same problem the day before and it is as if they knew it was a problem, they had no operating systems to deal with it. They left you staggering. “

Having his bag was important since he contained his medication and specific equipment of his trip, which he could not replace on Stewart Island, he said.

“I shouldn’t have put them on the bag, but I was taking a small bag to facilitate the life of the plane. They did not fit there and these were pills that I had to take for asthma, blood coagulation and blood pressure. ”

“Due to coming to Stewart Island and the trips we were doing there, there were clothes that I could not simply go out and buy.”

“Without my luggage I was going to destroy absolutely all the trip we had planned, more than six months ago.”

When he arrived the next day to the airport at 11.15 am, he was told that his bag was arriving with an aerial flight in New Zealand, just after the 1 pm

“We had to retain and reorganize our ferry crossing and our plans.”

“It was very inconvenient and at no time did someone say, look: ‘I regret that this happened for you or something that says what can we do to help?’ In fact, I was seen as a nuisance. “

Compensation was not mentioned, he said.

“We were waiting with the parked car all that time. I said unless you can do something about our parking lot and what they did. But I mean, it wasn’t something they were offering. I had to ask for it. “

“I think it’s shameful and certainly I would never fly them again and I would be telling everyone, it doesn’t bother.”

She said Jetstar not putting things well left her from the airline.

“It is also the absolute lack of attention, empathy or consideration for the inconveniences and anguish that causes people.”

Boyce said he thought that dozens of people were affected, since there were 70 people the next day waiting for their bags at the Jetstar counter.

“In front of us there was a poor young man. He was on the verge of tears and was explaining that he was going to lose his job because he had an important presentation he was doing the next morning. “

“When he tried to board the plane and take his hand luggage, they said it is too much and insisted that he entered their registration luggage. His bag was removed, he couldn’t make that presentation and was out of his. ”

She said the highest cost was mental and emotional stress.

“If at least they had shown some care and sympathy, I would have helped a lot.”

Checkpoint received a Jetstar statement that said some passengers on that flight had not yet received their bags.

He said that all bags were expected to be delivered to the passengers on Tuesday.

The airline said it regretted the delay in delivering Boyce’s bags and knew that this would have been a frustrating experience.

He said that unfortunately, some clients’ bags had to download shortly before the output to guarantee the weight and balance of the aircraft.

The bags were put on the next flight available to Dunedin. He said Jetstar thanked customers for their understanding and patience.

– RNZ