Uber accuses Dordash of unfair commercial practices: demand

• Uber filed a lawsuit against its food delivery rival Dordash on Friday, looking for un specified damage.
• Uber says that Dordash has cost Uber million dollars in revenues through anti -competitive practices.
• A Dordash spokesman told Business Insider that Uber’s claims have no merit.

Uber Technologies, Inc. filed a lawsuit against his food delivery rival, Dordash, Inc., accusing DORORASH of anti -competitive commercial practices that Uber says that costs are infected for both restaurants and customers.

In the complaint, Uber alleges that Dordash, the largest supplier of restaurant delivery services in the United States, has devised and is involved in an illegal scheme to quell the competition with Uber Come“Make it difficult and expensive for restaurants to associate with more than one delivery service and allow the giant to collect the clients to the highest rates for” lower quality service. “

“Restaurants simply cannot afford to stand up to do DORDASH, and are unimportant to choose the service or services that are better for their businesses in the market for the delivery of the first part,” says the complaint, reviewed By Business Insider. “Uber’s Restaurant-Customers They have informed feeling that they had a ‘gun in the head’, that Dordash is a ‘monopolist’ and that Dordash intimidate them. But most restaurants do not have a significant option to resist Dordash, given the power it exercises through the DORDASH application in third parties. “

The complaint says that the supposed anti -competitive behavior of Dordash has cost Uber million in finished and possible income flows. Demand seeks unspecified damage and aims to force Dordash to change their commercial practices.

“Uber’s case has no merit,” said a spokesman from Dordash to Business Insider. “His statements are unfounded and are based on their inability to offer merchants, consumers or mails a quality alternative.”

As of November, the Earnest Analytics data firm reports that Dordash controls 62.7%of the national delivery market, followed by UBEMEs, which has 25%and Grubhub with 6.2%. A 2024 Report of Data from Mysterious Buyers of INTOUH INSIGHT, which compiled experiences of 300 requests for the three main delivery platforms, found that Dordash leads in customer satisfaction, with the application that offers more promotions, delivering to the location correct and delivering the correct food. more often than their other important competitors.

The report found that Dordash also dramatically exceeded its competitors in delivery time, with an average wait of 26 minutes and 24 seconds. Grubhub’s average delivery time was 35 minutes and 49 seconds, while Uber Eats was 38 minutes and 4 seconds, according to Intouch Insight.

While the demand for Third -party delivery services It is still high: Dordash reported an 18% increase in orders year after year in its third quarter of 2024, with income growing 25% to $ 2.7 billion, BI previously reported criticism about the Rates charged by applications It is not new. Customers can be charged until twice the cost of their food to order a Delivery application Compared to menu prices, and some restaurant owners find that applications rates are too much to their margins to be sustainable, Bi previously reported.

“We have heard more and more complaints from restaurants than Dordash’s tactics are limiting that freedom and punishing them for looking for better options,” said Sarfraz Mary, head of the Americas for delivery in Uber, in a statement to Business Insider. “We hope that this presentation will end these unfair practices so that restaurants can choose the best for them without fear of penalty or remuneration.”