Improve customer service or else the government will intervene, Priyank Kharge warns electronic platforms

Fast trade and e-com platforms must improve their customer services and delivery experiences, failing that governments can intervene with regulations to guarantee a better service for citizens, warned Karnataka IT & BT Priyank Kharge Minister Minister in an X position.

“@Swiggy, @zomato and other rapid trade and electronic commerce platforms must improve their experience in customer service and their experience in delivery, otherwise, governments may have to intervene with regulations to guarantee a better service and functionality for citizens,” he published.

While chatbots and intelligent indications could handle some of these customer problems, they fell short when it came to solve genuine customers or citizen complaints, “often caught them in an endless cycle of uncertainty,” he published in X.

Mr. Kharge said he had received many people’s complaints about how these delivery applications did not maintain the promise in terms of keeping time or providing adequate reimbursements. “If necessary, we will review this with the industry,” he said The Hindu In response to a consultation. In addition, he said that citizen complaints were increasing in this regard and that the government would take knowledge if necessary.